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When I will receive a purchased software?
Admin
post Oct 13 2008, 01:34 PM
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Shortly after you paid to PayPal and got from them a receipt you have to receive FXB confirmation message with following text:

Dear Customer,
Thank you for your purchase. A link to download trading system installation package will be sent you immediately after PayPal payment clearance. Usually it takes 2-3 business days for US customers and up to 5 days for international payments.


This means that FXB informed by PayPal about transaction but doesn't mean your money are already in FXB possession. PayPal must verify a transaction and approve that. In case transaction found to be fraudulent or invalid for some reason the payment may be canceled or reversed. If we don't want to sell software to particular person a payment also will be returned to a sender (refunded).

If everything is fine with transaction, FXB sends request to PayPal to transfer money (your payment) to FXB bank account. The same day transfer is completed you will receive a link to download a purchased trading system. Also, bear in mind:
  • PayPal deducts a payment from your account immediately but it does not mean a recipient has money in its possessions the same day.
  • According to PayPal security bulletin, customer's hurry and impatience is a red flag of fraudulent transaction and they recommend to wait for extra week before sending merchandise electronically or use regular mail even for electronic goodies. So, pushing FXB to send ordered items as soon as possible may result in sending a trading system and activation key by regular mail to your billing address (PayPal Seller Protection Policy eligibility).
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Admin
post Apr 4 2009, 03:49 PM
Post #2


Advanced Member
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Group: Root Admin
Posts: 1,546
Joined: 8-July 08
From: USA
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Why my payment has been declined/returned?

According to Terms of Sale seller reserves a right to decline any payment without reason explanation. There are numerous reasons why sale cannot be completed.
QUOTE
Price is 79.79$ I read on your site but nowhere does not describe or is NN MASTER same expert advisor as a Leader-A -- trading system and Leader-A2 (Leader Deluxe). Therefore,I would like to get exact answer. I hope to understand my question.

For example, a person whose third message is quoted above began with asking how much NN Master costs. He has been provided with on-line store link. Next day he asked what is a price of Leader, etc. At this point it's clear that he is unable to understand easy English or use Internet and the future communication is impossible.

Also, we don't sale to customers whose trading or computer skills we are aware of from our previous communication are below necessary level, to customers from countries where computer piracy flourished, .e.g. China, Malaysia, Russia, some South America countries. We don't sell to persons who in the past have violated the Terms of Service.

We decline payments from buyers with doubtful reputation like ForexPeaceArmy.com (former ForexBastards.com).

ForexBarometer.com is not a big company that is interested by any means to get as many customers as possible but small family business that is successful enough to not chase for every dollar, and decline those who promises more troubles than profits. Also, if we see a person who might be unhappy with a product for some reason we do not recommend him/her to buy that and refuse payment if one insists on purchase anyway.
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