When I will receive a purchased software? Options

[Admin]

Shortly after you paid to PayPal and got from them a receipt you have to receive FXB confirmation message with following text:

Dear Customer,
Thank you for your purchase. A link to download trading system installation package will be sent you immediately after PayPal payment clearance. Usually it takes 2-3 business days for US customers and up to 5 days for international payments.

This means that FXB informed by PayPal about transaction but doesn't mean your money are already in FXB possession. PayPal must verify a transaction and approve that. In case transaction found to be fraudulent or invalid for some reason the payment may be canceled or reversed. If we don't want to sell software to particular person a payment also will be returned to a sender (refunded).

If everything is fine with transaction, FXB sends request to PayPal to transfer money (your payment) to FXB bank account. The same day transfer is completed you will receive a link to download a purchased trading system. Also, bear in mind:

• PayPal deducts a payment from your account immediately but it does not mean a recipient has money in its possessions the same day.
• According to PayPal security bulletin, customer's hurry and impatience is a red flag of fraudulent transaction and they recommend to wait for extra week before sending merchandise electronically or use regular mail even for electronic goodies. So, pushing FXB to send ordered items as soon as possible may result in sending a trading system and activation key by regular mail to your billing address (PayPal Seller Protection Policy eligibility).

[Admin]

so this is the 4th day. the payment has cleared my bank account. i don't understand why this is taking so long.

The link to download has already been sent you to your PayPal registered address. Check your spam filter and spam box.

1. Please, read above the "Avoid to use free e-mail boxes" message
2. You payment has been done: Date: Feb. 16, 2009 Time: 20:20:17 EST. It is not the fourth, but end of the third day since your payment now.
3. PayPal transferred your money to our bank: Date: Feb. 17, 2009 Time: 13:31:19 ES
4. As of now, Feb. 19, 2009, 18:17 EST your PayPal payment is still has status of pending at our bank account and probably will be cleared tomorrow, in Friday 20, 2009
5. Nevertheless, the link to download Leader TS has already been sent you this morning. Check and adjust you spam filter as recommended in our first message you received on the day of purchase.