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When I will receive a purchased software?
Admin
post Oct 13 2008, 01:34 PM
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Shortly after you paid to PayPal and got from them a receipt you have to receive FXB confirmation message with following text:

Dear Customer,
Thank you for your purchase. A link to download trading system installation package will be sent you immediately after PayPal payment clearance. Usually it takes 2-3 business days for US customers and up to 5 days for international payments.


This means that FXB informed by PayPal about transaction but doesn't mean your money are already in FXB possession. PayPal must verify a transaction and approve that. In case transaction found to be fraudulent or invalid for some reason the payment may be canceled or reversed. If we don't want to sell software to particular person a payment also will be returned to a sender (refunded).

If everything is fine with transaction, FXB sends request to PayPal to transfer money (your payment) to FXB bank account. The same day transfer is completed you will receive a link to download a purchased trading system. Also, bear in mind:
  • PayPal deducts a payment from your account immediately but it does not mean a recipient has money in its possessions the same day.
  • According to PayPal security bulletin, customer's hurry and impatience is a red flag of fraudulent transaction and they recommend to wait for extra week before sending merchandise electronically or use regular mail even for electronic goodies. So, pushing FXB to send ordered items as soon as possible may result in sending a trading system and activation key by regular mail to your billing address (PayPal Seller Protection Policy eligibility).
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Admin
post Feb 4 2009, 08:16 PM
Post #2


Advanced Member
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Group: Root Admin
Posts: 1,546
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QUOTE
Hi,
I am yet to receive the activation code..can you please send it.
Thanks
Prem
Dear Customer,
A link to download the trading system installation package will be sent you immediately after PayPal payment clearance. Usually it takes 2-3 business days for US customers and up to 5 days for international payments. If you need more information, please, read the above "When I will receive a purchased software?" topic. If you unable to read that, please, ask somebody who is more fluent in English to translate the text.
Sorry, but we didn't receive your money yet. Please, allow another day or two for transaction to complete, your money are still in PayPal possession. According to their records you have made payment at...
Date: Feb. 3, 2009
Time: 16:26:02 EST
...i.e. less than 24 hours ago and the payment is not cleared.
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